Refund Policy

Last updated: 2026

Eligibility

Refunds are issued if:

• Your order is cancelled by us or fails to be delivered.
• Products delivered are damaged, spoiled or materially different from what you ordered.
• You reject perishables at the time of delivery due to quality issues.

How to Request

Raise a refund request from the Track Order page or via our Contact page within 24 hours of delivery. Please share your order ID and a photo of the affected items.

Timelines

• Approved refunds are initiated within 2 business days.
• UPI / wallets: 1–3 business days to reflect.
• Cards / net banking: 5–7 business days depending on your bank.
• Cash-on-delivery orders are refunded to your MyBuyzo wallet or bank account.

Non-refundable

Opened perishable items where no quality issue was reported at delivery, and orders cancelled after they have been dispatched are not eligible for refund.